Return Policy

Choose the situation that fits

For purchases from www.yaravia.com, begin by identifying the product, order reference and the outcome you are seeking. Send those details to [email protected] before arranging a parcel, so the request and destination can be checked.

Is the item faulty, wrong or different from its description?

Describe the discrepancy as clearly as you can. A photograph may help show a damaged seam, an incorrect item or another visible issue. Preserve relevant packaging if it helps explain what arrived. Evidence is considered in context; lacking an unboxing video does not prevent you from reporting a problem or exercising a statutory remedy.

Are you asking because of fit or preference?

Explain which size was ordered and what did not work for you. Eligibility and the practical arrangements for this kind of request need to be confirmed before dispatch. Ask about any applicable period, condition requirement or cost if it is not already clear in your order information.

• Clothing: keep tags and included garment parts together. Avoid washing, alteration and wear beyond a careful fitting while the request is open.

• Shoes: try them on a clean indoor surface and keep the pair and any supplied packaging together. This helps distinguish a fitting from use.

What happens after the request is reviewed?

The next step may include returning the item for assessment, clarifying evidence or agreeing a remedy. Use the destination connected to your request, not an assumed address from a label. Keep a record of any return shipment.

Inspection and condition guidance do not override rights relating to defective, misdescribed or incorrectly supplied goods. The appropriate resolution and any refund arrangements must take the nature of the problem and applicable consumer law into account.